Rethinking Users

The Design Guide to User Ecosystem Thinking



ISBN: 9789063695811 Category:

Michael Youngblood, Benjamin Chesluk


Knowing your users stimulates your imagination and helps you create more exciting and effective design solutions. But there is a problem: the normal conception of ‘the user’ is incomplete and based on outdated notions. These notions of simple, direct relationships between people and products are no longer valid in today’s complex, technologically interconnected world. This fun and practical book with a set of cards will change the way readers think about users.

Rethinking Users introduces a radical new approach that questions some of our most fundamental ideas about the nature of user experience. It points to new opportunities to create products and services that help users in new ways. The book includes a deck of user archetype cards and step-by-step team activities for unlocking new user-centered thinking and design inspiration. For designers, design researchers, strategists, innovators, product managers, and entrepreneurs in almost any field.

Additional information

Weight 532 g
Dimensions 16.2 x 22.7 cm
Publisher name BIS Publishers
Publication date 26 August 2020
Number of pages 112
Format Hardback
Contributors Illustrated by Nadeem Haidary
Dimensions 16.2 x 22.7 cm
Weight 532 g

Michael Youngblood is Principal at The Youngblood Group, an innovation consultancy working at the nexus of social science and human-centered design. Prior to launching his own practice, he was Associate Partner at the acclaimed design and innovation firm Gravitytank, where he was the co-lead of the user research team. Mike has taught design research at the School for International Training, the Maryland Institute College of Art, the Haas School of Business at the University of California-Berkeley, and the Stanford University His award-winning book, Cultivating Community (2016, SASA Books) explores the participant experience in a mass social movement in India. Mike holds a Ph.D. in cultural anthropology from the University of Wisconsin-Madison.

Benjamin Chesluk is a cultural anthropologist who has been conducting research to understand and improve health care since 2005. He is currently Senior Researcher for Ethnographic Research at the American Board of Internal Medicine. Before coming to the ABIM, he spent several years at a design-research consulting firm, where he conducted ethnographic research in clinics, ORs and ICUs around the world. He has taught at the Stanford University, as well as at New York University and Fordham University. Chesluk is also the author of Money Jungle (2007), an anthropological study of the redevelopment of New York City's Times Square, published by Rutgers University Press. He holds a Ph.D. from the University of California at Santa Cruz.

Nadeem Haidary is a product designer working in technology at the intersection of digital and physical experiences. He spent the majority of his career in design consulting at Salesforce Ignite, Gravitytank, Smart Design and IDEO, helping clients uncover human needs and design innovative solutions. Outside of work, Nadeem crafts unconventional objects and explores novel ways of visualizing information. He has spoken about his work at SXSW, his projects have been covered by Fast Company and the Atlantic, and he has contributed to books Data Flow 2 (2010, gestalten) and Drawing Ideas (2013, Watson-Guptill). Teaching what he practices, Nadeem has lectured on prototyping and visualizing ideas at Stanford University and University of California Berkeley. He holds a degree in Industrial Design from Carnegie Mellon University.