The information we collect and how we use it
During your interaction with us whether via this website or via our social media you will come across certain activities for which we request certain personal information. These activities are outlined below. We will not use your information for any purpose other than as stated.
When you purchase goods from our website the personal information you give us such as your name, delivery address, billing address, email address, telephone number, credit or debit card number and authorization number are collected in order to process and fulfil your order and, if necessary, to process a return. By providing such personal information, you are giving consent to T&H and its fulfilment partners to use it for this purpose. Please see the section below on Stripe and ADS for further information on this.
When you browse our on-line store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
If you subscribe to any of our newsletters we will ask you for your name and email address in order to provide you with the service you are requesting. You will be able to opt out of your subscription at any time. Please see Opting out below.
We may use your name and email address to tell you about our books and products, any special offers, author signings, and other events or features of our website which we think may be of interest to you if you opt-in to this service including personalizing our communications to you.
We collect personal information about you if you enter any competitions run by or in association with us although these will be subject to additional terms and conditions.
Sometimes we may ask you for your suggestions and opinions and provide you with a link for emailing us your response. We will only use the email address we receive from you for the purpose of responding to your suggestions and opinions.
If you wish to stop receiving some or all of the information that we currently send, you may amend or remove your preferences by clicking on the unsubscribe link at the bottom of your emails and following the instructions provided or use this link. If you have any queries about how to use the mailing preference system please contact us at: firstname.lastname@example.org.
Once you opt out we will delete all personal information we hold on you, but this will not impact your ability to place orders.
WordPress and WooCommerce
Our store is built on WordPress and WooCommerce (online e-commerce platform).
Your data is stored through WooCommerce’s data storage, databases and the general WooCommerce application. Our store and the data within it is on a secure server behind a firewall provided by Amazon Cloud located in Australia. Amazon also provides a back-up secure server also located in Australia.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the internet or electronic storage is 100% secure, we follow all Payment Card Industry Data Security Standard (PCI-DSS) requirements. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
We use Stripe to process the financial fulfillment of any order you place for goods and this transaction is subject to their own terms and conditions.
Alliance Distribution Services (ADS)
Orders through this website are fulfilled by Alliance Distribution Services (ADS) of Pioneer Drive, Tuggerah, NSW.
Age of Consent
By using this site, you confirm that you are the age of majority in your country of residence. For the UK, this is 18 years of age.
We encourage parents and guardians to get involved with their children’s online usage and to be aware of the activities in which they are participating. Although this website includes children’s books and products, it is not directed to children and contains material not suitable for their viewing or use.
We do not sell personal information about our customers to any third parties or disclose it to any third party other than LBS, but we reserve the right to release personal information if we are required by law to do so or if you violate or to enforce Our Terms and Conditions of Use of This Website or to protect our rights, property or safety or that of our customers, our fulfilment partners or other third parties.
Your Rights and Responsibilities
You have the right to access the personal information we hold about you and to have any errors corrected. It is your responsibility to ensure that we have correct contact information. This will enable us to provide you with the best service and experience possible.