For enquiries about online orders please email our warehouse, Alliance Distribution Services: adscs@Alliancedist.com.au
1.1 We can deliver to any address in Australia and New Zealand.
1.2 There may be a charge for delivery. This will be advised on the site and during the purchase process if applicable.
1.3 Any delivery times are estimates only and, while we will endeavour to avoid delay, we will not be liable to you for any loss or damage arising from delay in delivery.
1.4 We may deliver the goods in instalments, but the delivery charges will be those notified to you at the time you place your order.
1.5 If you receive the wrong goods or the goods you receive are damaged in transit or defective, please refer to the terms and conditions of our Returns and Cancellation Policy, detailed below.
2. RETURNS, CANCELLATION, GOODS DAMAGED IN TRANSIT, DEFECTIVE GOODS
2.1. We will accept the return of goods that arrive damaged or defective or if your goods do not match your order.
2.2. If the goods you have ordered are damaged in transit or not what you ordered please email us at firstname.lastname@example.org within 7 calendar days providing as much detail as possible as to the reasons for your return. We will endeavour to process your query within 4 working days and contact you via email about its status. We will supply you with replacement goods or provide you with a refund within 14 calendar days.
2.3. If you find that the goods are defective please email us at email@example.com within 30 calendar days providing as much detail as possible. We will endeavour to process your query within 4 working days and contact you via email about its status.
2.4. If you change your mind about your order after the goods are dispatched to you, you may return them to us, at your cost and risk, within 7 calendar days of receipt. Please email us at firstname.lastname@example.org. Please provide as much detail as possible. We will endeavour to process your query within 3 working days and contact you via email about its status. Provided that goods that are sold shrinkwrapped are returned with the shrinkwrap intact or non-shrinkwrapped goods are returned in re-saleable condition, we will refund their cost, but not the delivery charges, within 14 calendar days.